Hey. By analyzing online reviews, a company can see its strengths and weaknesses to decide what needs to be done to keep customers happy. This will allow you to take your business to a qualitatively new level, and accordingly get more customers who will be happy to use the products or services offered. It is worth saying that the PissedConsumer [online review survey](https://help-center.pissedconsumer.com/online-review-survey/) indicates that not all companies pay enough attention to this, and therefore such a company has many dissatisfied customers.